Essential FAQs

Application

• How do I apply?
• How do I know if my application has been approved?
• What info do I need to include in my application?
• I need to add my Drivers Licence number to my application. Where do I find my card number?
• Can I visit a store and rent a product?
• Do you run credit checks?

Contracts

• How long can I rent for?
• How do I update my address?
• How do I check my balance remaining?
• How do I get my proof of purchase or periodic statements?
• What if something happens and I can't continue with the agreement?

Delivery

• Where's my order? I haven't received it yet?
• Do you offer same day delivery?
• How will I receive my order?
• I received a tracking number and it’s still showing as “Pending”?
• I’ve only received one of my items, when will I receive my other items?
• How quickly will I receive my order after I've submitted my application?

Payments

• Do I need to make a first payment?
• What payment methods are available?
• How do I update my payment method?
• Natural disaster devastation - need support?

Products

• What products are available?
• Can I rent a specific product?
• Are Essential products new or second hand?
• Is my product covered for breakdowns?
• What happens if my items are lost or stolen?
• Device Locking Software