Essential FAQs

Application

• I need to add my Drivers License number to my application. Where do I find my card number?
• How do I rent a product?
• What sort of information do I need to include in my application?
• Do you run credit checks?
• I've just had my application approved. Can I add another product to it?
• Can I visit a store and arrange to rent a product via Essentials?

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Contracts

• How does blocking technology work on my phone?
• What if something happens and I can't continue with the rental agreement?
• How do I cancel my contract?
• Do I own the product at the end of the rental term?
• How long are your rentals?
• How do I get my proof of purchase or periodic statements?

Delivery

• Apple iPhone 14 Updates
• iPhone 14 Pro and iPhone 14 Pro Max Shipping Delay
• Where's my order? I haven't received it yet?
• How quickly will I receive my order after I've submitted my application?
• Do you offer same day delivery?
• How do I collect / receive my order?

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Payments

• Natural disaster devastation - Need support?
• Can I pay out my rental agreement early?
• What payment methods are available?
• How do I update my payment method?

Products

• Recognise our calls on your Samsung Phone
• Are your products new or second hand?
• You've got a newer version of my existing rental product - can I upgrade?
• Can you order a specific product?
• How do I perform a factory reset on my mobile phone or tablet?
• What happens if my items are lost or stolen?

Warranty

• Is my product covered for breakdowns?