Skip to main content
Essential Help Centre home page
Back to site
  1. Essential
  2. Essential FAQs

Essential FAQs

Application

  • How do I apply?
  • How do I know if my application has been approved?
  • What info do I need to include in my application?
  • I need to add my Drivers Licence number to my application. Where do I find my card number?
  • Can I visit a store and rent a product?
  • Do you run credit checks?

Contracts

  • How long can I rent for?
  • How do I update my address?
  • How do I check my balance remaining?
  • How do I get my proof of purchase or periodic statements?
  • What if something happens and I can't continue with the agreement?

Delivery

  • Where's my order? I haven't received it yet?
  • Do you offer same day delivery?
  • How will I receive my order?
  • I received a tracking number and it’s still showing as “Pending”?
  • I’ve only received one of my items, when will I receive my other items?
  • How quickly will I receive my order after I've submitted my application?

Payments

  • Do I need to make a first payment?
  • What payment methods are available?
  • How do I update my payment method?
  • Natural disaster devastation - need support?

Products

  • What products are available?
  • Can I rent a specific product?
  • Are Essential products new or second hand?
  • Is my product covered for breakdowns?
  • What happens if my items are lost or stolen?
  • Device Locking Software

Still can't find what you're looking for?

Contact us
  • About us
  • How it Works
  • Contact us
  • My Account
  • Log in
  • Bank Statement
  • Available Products
  • Legal Documents
  • Terms and Conditions
  • Credit Guide
  • Privacy Policy
  • Information Statement

Connect With Us:

ACN: 750 935 806 55 Australian Credit Licence: 393256

Essential Appliance Rentals

© Essential Appliance Rentals. All rights reserved.