Skip to main content
Essential Help Centre home page
Back to site
  1. Essential
  2. Essential FAQs

Essential FAQs

Application

  • I need to add my Drivers License number to my application. Where do I find my card number?
  • How do I rent a product?
  • What sort of information do I need to include in my application?
  • Do you run credit checks?
  • I've just had my application approved. Can I add another product to it?
  • Can I visit a store and arrange to rent a product via Essentials?
See all 7 articles

Contracts

  • How does blocking technology work on my phone?
  • What if something happens and I can't continue with the rental agreement?
  • How do I cancel my contract?
  • Do I own the product at the end of the rental term?
  • How long are your rentals?
  • How do I get my proof of purchase or periodic statements?

Delivery

  • Apple iPhone 14 Updates
  • iPhone 14 Pro and iPhone 14 Pro Max Shipping Delay
  • Where's my order? I haven't received it yet?
  • How quickly will I receive my order after I've submitted my application?
  • Do you offer same day delivery?
  • How do I collect / receive my order?
See all 7 articles

Payments

  • Natural disaster devastation - Need support?
  • Can I pay out my rental agreement early?
  • What payment methods are available?
  • How do I update my payment method?

Products

  • Recognise our calls on your Samsung Phone
  • Are your products new or second hand?
  • You've got a newer version of my existing rental product - can I upgrade?
  • Can you order a specific product?
  • How do I perform a factory reset on my mobile phone or tablet?
  • What happens if my items are lost or stolen?

Warranty

  • Is my product covered for breakdowns?

Still can't find what you're looking for?

Contact us
  • About us
  • How it Works
  • Contact us
  • My Account
  • Log in
  • Bank Statement
  • Available Products
  • Legal Documents
  • Terms and Conditions
  • Credit Guide
  • Privacy Policy
  • Information Statement

Connect With Us:

ACN: 750 935 806 55 Australian Credit Licence: 393256

Essential Appliance Rentals

© Essential Appliance Rentals. All rights reserved.