Once we have received the first payment required on your approved contract we will arrange for your goods to be ordered within our commercial supplier network. We ask that you allow up to 21 business days for delivery to be completed.
Once your order has been dispatched, you'll receive tracking information either via SMS to your mobile or via your email address (we suggest that you check your spam/junk folders).
Please note – if there are any delays with your order we will contact you with an update at the earliest opportunity.
If you have waited past the 21 business day time-frame and you haven't received tracking information, please get in touch with us via email support@essential.net.au or phone 1800 762 335.